Refund policy

REFUND POLICY Items delivered via UPS or via Professional Delivery & Installation can be returned to Olhausen Billiards within 30 days from the date of purchase at the buyer's expense. A 20% restocking fee will apply to each return. Each returned item must be received in new, saleable condition and in its original, new, saleable packaging. For Damaged items see below.

DAMAGED ITEM POLICY At Olhausen Billiards, we take great care packaging and shipping our products to help ensure they arrive in excellent condition. However, damage can occasionally occur during transit.

Damage at Time of Delivery Customers should inspect all shipments for visible damage before accepting delivery whenever possible. If damage is visible, please note the damage on the carrier's delivery receipt before signing and take photographs of the damaged packaging and product. If an item appears to have significant damage, please contact Olhausen Billiards as soon as possible for assistance before discarding any packaging or shipping materials.

Concealed Damage If damage is discovered after the shipment has been opened, please notify Olhausen Billiards within 5 business days of delivery. To assist us in resolving the claim, please provide: • Your order number or proof of purchase • A description of the damage • Photographs of the damaged product • Photographs of the shipping carton, crate, pallet, and packaging materials, when applicable • Any additional information reasonably requested to process the claim Please retain the product and all original packaging materials until the claim has been reviewed.

Resolution of Damaged Items Once the damage has been documented and reviewed, Olhausen Billiards will determine the appropriate resolution. Depending on the circumstances, this may include providing replacement parts, repairing the product, replacing the damaged item, or another appropriate remedy. Customers should not return damaged merchandise without prior authorization from Olhausen Billiards. Unauthorized returns may not be accepted.

Damage After Delivery This policy applies to damage that occurs during shipping or delivery. Olhausen Billiards is not responsible for damage identified or reported after delivery or installation. The product must be thoroughly inspected for damage prior to installation or assembly. All documentation, including clear photographs of any damage, must be gathered and submitted before installation begins. Damage resulting from improper handling, assembly, installation, storage, misuse, modification, or normal wear and tear after delivery is not considered shipping or delivery damage and may be subject to the terms and conditions of the applicable product warranty. Any damage not documented and reported prior to installation may not be eligible for a shipping or delivery damage claim.