Shipping policy
SHIPPING We deliver Olhausen Billiards products only to addresses within the 48 contiguous United States. We cannot deliver to P.O. or APO/FPO boxes. Factory pick-ups / Warehouse Will Call are available if requested. A $150 loading fee will apply per shipment. Shipment of all pool tables and shuffleboard tables will be handled by a local Olhausen Billiards Installation Partner, which includes on-site delivery and installation in the room of your choice along with debris removal.
SHIPPING COSTS Shipping of Pool Tables and Shuffleboard Tables: If you live within 50 miles of your closest participating Olhausen Billiards authorized dealer: • Professional delivery and installation by an installation team from an Olhausen Billiards Installation Partner is $899 for all pool tables and $1,199 for all shuffleboard tables on the Olhausen website. Additional Fee’s may apply for out-of-area installations
Shipping for Accessories, Cue Racks, Furniture, Air Hockey, and Foosball: • Any Olhausen Billiards product that can be shipped via UPS and is NOT purchased in conjunction with an item that requires professional delivery and installation, will be shipped directly to your home or business via UPS and will be charged UPS applicable rates. • If any accessory is purchased along with a pool table or shuffleboard, and the accessory does NOT require professional delivery and installation, delivery of the accessory is complimentary. • Olhausen Billiards Installation Partners do not install or hang Dartboard Cabinets or Wall Racks. • If a Cue Rack or Dartboard Cabinet is purchased with a product that does NOT require professional delivery and installation the rack will be shipped via UPS and a $125 delivery charge will apply.
TIMING For orders that do not require professional delivery and installation and that can be shipped UPS or LTL: For in-stock items, we will ship your order within 5 - 10 business days from the time of placing your order. For billiard tables and shuffleboard tables that require professional delivery and installation: • In most cases, your table can be delivered to you within 4-6 weeks of placing your order. Should additional time be required for final delivery and installation, Olhausen or a representative from your local Olhausen Billiards authorized dealer will provide notice to you. Olhausen Billiards partners with only the best specialty billiards retailers to ensure a positive shopping experience. • A representative from your local Olhausen Billiards authorized installation partner will contact you directly to schedule a convenient delivery day and time after they have received your product. On the agreed delivery day, the installation partner will deliver the product to your home and set up the product to your satisfaction in the room of your choice. The dealer will also remove all debris from your home. If you have not received a call from your Olhausen Billiards Installation Partner 5-10 business days after your order has shipped, please contact us at Purchaseorders@olhausenbilliards.com After your products are installed, you will be asked by the Olhausen Billiards Installation Partner to sign a "Delivery & Installation Confirmation Form". This verifies that the Olhausen Billiards Installation Partner has delivered and installed your products to your satisfaction and completes the order process.